FAQ

FREQUENTLY ASKED QUESTIONS

 

What if the item I receive is damaged or faulty?

We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a faulty or damaged item, please email us at hello@mysassystash.com so we can urgently review the matter for you!

 

How do I request a return?

Requesting a return is really easy! Simply email the Sassy Stash team - hello@mysassystash.com - so we can allocate a Returns Authorisation (RA) number for you. (Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.) Once the items have been received, you will either receive your new item (for exchanges) or full refund (excluding original shipping cost). Sassy Stash cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods and keeping a record of the tracking details.

Will I have to pay any duties and taxes on top of my order?

Sassy Stash, unfortunately, cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also, unfortunately, cannot mark any international order as a 'gift', due to law prohibitions.

 

What is your returns policy?

Sassy Stash will happily accept returns and exchanges on all our pieces! The item/s must be in original condition with all tags remaining in place in resalable condition. Items must not have been worn, washed or altered in any way. Unfortunately, we can not accept any returns that do not meet these requirements. Sassy Stash offers a full refund (excluding original shipping cost) or an exchange of items.

All returns must be sent to our global Returns Warehouse based in Hong Kong. Please contact us at hello@mysassystash.com if you have any additional questions.

  

Does Sassy Stash offer expedited delivery service?

We can certainly assist you in the case that you require expedited service. Please email us at hello@mysassystash.com prior to placing your order and we will be happy to help you.

 

What payment methods does Sassy Stash accept?

You can use PayPal to pay by credit card without opening an account or just login and use your own. If you would like to arrange payment via another method, we are happy to assist! Please contact us to arrange this.

 

How can I contact you?

The quickest way to contact us is by sending an email to hello@mysassystash.com. This email address is constantly checked and we will get back to you as a matter of urgency, always.